Privacy Policy

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Introduction and Who We Are

Welcome to Pizzana. We are a food business operating in the United States, dedicated to providing our customers with exceptional food products and dining experiences. We understand that your privacy is important to you, and we are committed to protecting your personal information in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

This Privacy Policy applies to all visitors, users, and customers who interact with our website at pizzana.click, place orders, subscribe to our newsletters, participate in promotions, or otherwise engage with our products and services.

Our contact details for all privacy-related matters are as follows:

2. Information We Collect

We collect various types of information to provide you with our food services, process your orders, improve our offerings, and communicate with you effectively. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, contact us, or interact with our website in other ways, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, ZIP code)
• Date of birth (when required for age verification or promotional purposes)
• Username and password (for registered accounts)
• Payment information, including credit card numbers, debit card numbers, and billing details (processed securely through third-party payment processors)
• Dietary preferences, allergen information, and special food requests you voluntarily provide

2.2 Order and Transaction Information

When you place an order through our website or other channels, we collect information related to your transaction, including:

• Items ordered, customizations, and special instructions
• Order history and frequency
• Payment amounts, transaction IDs, and confirmation numbers
• Delivery address and delivery preferences
• Feedback and reviews related to your orders

2.3 Usage and Technical Data

When you visit our website at pizzana.click, we automatically collect certain technical and usage information through cookies, web beacons, pixels, and similar tracking technologies. This may include:

• Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Referring URLs and exit pages
• Pages viewed, links clicked, and time spent on each page
• Date and time of your visit
• Search queries made within our website
• Scrolling behavior and interaction patterns

2.4 Device Information

We may collect information about the device you use to access our website, including:

• Device identifiers (such as mobile device ID or advertising ID)
• Hardware model and specifications
• Mobile network information
• Geographic location data (if you grant permission)
• Time zone settings and language preferences

2.5 Communications Data

If you contact us via email, phone, or through our website contact forms, we collect the content of your communications, including any feedback, complaints, inquiries, or requests you submit to us.

2.6 Marketing and Preference Data

We collect information about your preferences and interests, including your responses to surveys, promotional campaigns, loyalty programs, and your stated food preferences or dietary requirements.

2.7 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms, analytics providers, advertising partners, delivery service providers, and payment processors. This information helps us verify your identity, prevent fraud, and personalize your experience.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The following outlines the primary ways we use your data:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Creating and managing your customer account
• Processing payments and issuing receipts or invoices
• Handling returns, refunds, cancellations, and complaints
• Sending order confirmations, status updates, and delivery notifications
• Accommodating dietary preferences and allergen-related requests

3.2 Customer Support and Communication

• Responding to your questions, complaints, and feedback
• Providing technical support and resolving issues
• Communicating important service updates or changes to our menu or policies
• Sending operational communications required to fulfill our service obligations

3.3 Analytics and Service Improvement

• Analyzing usage patterns to understand how customers interact with our website
• Conducting research to improve our food offerings, website functionality, and overall customer experience
• Monitoring and measuring the effectiveness of our marketing campaigns
• Generating aggregated, anonymized statistical reports about our business performance
• Identifying and fixing technical issues or security vulnerabilities

3.4 Marketing and Promotional Activities

With your consent (where required by law) or pursuant to our legitimate business interests:

• Sending you promotional emails, newsletters, and special offers about our food products
• Providing personalized recommendations based on your order history and preferences
• Running loyalty programs and reward schemes
• Displaying targeted advertisements on third-party platforms
• Inviting you to participate in surveys, contests, or promotions

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us at [email protected].

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal processes
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities
• Protecting the rights, property, and safety of Pizzana, our customers, and the public
• Responding to lawful requests from law enforcement agencies and regulatory authorities

4. Cookies and Tracking Technologies

Our website at pizzana.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. Cookies are small text files stored on your device that help us recognize you on subsequent visits and remember your preferences.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including shopping cart functionality and secure login processes.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous data about pages visited and actions taken.
• Functionality Cookies: Remember your preferences and settings to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

For detailed information about the cookies we use, how to manage your cookie preferences, and how to opt out, please refer to our dedicated Cookie Policy.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with carefully vetted third-party service providers who assist us in operating our business. These may include:

• Payment processors (e.g., Stripe, PayPal, Square) who securely process your transactions
• Delivery and logistics partners who fulfill your food orders
• Cloud hosting and data storage providers
• Email marketing platforms used to send you promotional communications
• Analytics providers (e.g., Google Analytics) that help us understand website usage
• Customer support software providers
• Fraud prevention and identity verification services

All service providers are required to process your data only on our behalf, in accordance with our instructions and this Privacy Policy, and are prohibited from using your information for their own independent purposes.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law, or in good faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Protect and defend the legal rights of Pizzana
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our customers, employees, or members of the public
• Cooperate with regulatory investigations or audits

5.3 Business Transfers

In the event that Pizzana undergoes a merger, acquisition, sale of assets, reorganization, or any other form of business transfer, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website prior to your information becoming subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties in other ways when you have given us explicit consent to do so, such as when you participate in joint promotional programs with our food industry partners.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

6.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols.
• Secure Payment Processing: We do not store your full payment card details on our servers. All payment information is handled by PCI-DSS-compliant payment processors.
• Access Controls: We restrict access to personal information to authorized personnel who need it to perform their job functions, and we enforce strong authentication policies.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems and infrastructure.
• Data Minimization: We only collect the personal information that is necessary for the purposes described in this Privacy Policy.
• Firewalls and Intrusion Detection: We employ network security measures to protect against unauthorized access to our systems.

However, please be aware that no method of data transmission over the internet or electronic storage system is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and interests, we will notify you and the relevant authorities in accordance with applicable law.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We respect and honor these rights as required by applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

7.2 General Privacy Rights for All US Residents

Regardless of your state of residence, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request that we update or correct inaccurate information
• Deletion: Request the deletion of your personal data, where no legal basis exists for its continued processing
• Opt-Out of Marketing: Opt out of receiving marketing communications at any time
• Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: Submit a request through pizzana.click

We will respond to your request within the timeframe required by applicable law (generally within 45 days for CCPA requests, with a possible 45-day extension). We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law, regulation, or legitimate business needs. The following retention guidelines apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws, we do not intentionally collect, use, or disclose personal information from children under the age of 13. Our food ordering services are directed toward adult consumers, and we do not operate our website or marketing activities toward minors.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will promptly investigate and take appropriate steps to delete the information from our systems.

By using our website, you represent and warrant that you are at least 18 years of age. If you are under 18, you must not use or provide any information on or through our website or services.

10. International Data Transfers

Pizzana is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. However, in the course of operating our business, some of your information may be transferred to, stored, or processed in countries other than your own, including through the use of cloud-based third-party service providers that operate globally.

Please be aware that data protection laws vary from country to country, and some countries may not offer the same level of protection for personal data as your home country or the United States. When we transfer personal information internationally, we take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy and applicable law, including:

• Entering into data processing agreements with service providers that include appropriate data protection clauses
• Using services from providers that maintain certifications or frameworks recognized under applicable law
• Ensuring that any international transfers comply with applicable US federal and state privacy regulations

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to countries outside of the United States for the purposes described in this Privacy Policy.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, delivery service partner pages, and other external resources that are not operated or controlled by Pizzana. This Privacy Policy does not apply to those third-party websites. We strongly encourage you to review the privacy policies of any third-party websites you visit, as we have no control over their content, privacy practices, or data collection methods.

The inclusion of a link to a third-party website on pizzana.click does not imply our endorsement of that website or its privacy practices.

12. Social Media and Online Reviews

Our website may feature social media buttons, plugins, or widgets (such as Facebook, Instagram, Twitter/X, Yelp, or Google) that allow you to interact with those platforms. When you use these features, the social media platforms may collect certain information about your interaction. Your use of these features is governed by the respective privacy policies of those platforms, and we encourage you to review them.

If you submit a review or testimonial about our food or services on a third-party platform, that information is subject to the privacy policy of that platform. If we display your review on our website with your consent, we will honor any request you make to remove it.

13. Do Not Track Signals

Some web browsers allow users to send "Do Not Track" (DNT) signals to websites they visit. Currently, our website does not respond to DNT signals because there is no consistent industry standard for how to interpret and honor DNT requests. However, we provide you with meaningful controls over your data through this Privacy Policy and our Cookie Policy. You can also manage your tracking preferences through your browser settings or through our cookie consent tools.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at pizzana.click with a new "Last Updated" date
• Sending an email notification to registered customers at the email address associated with their account (for material changes)
• Displaying a prominent notice on our homepage for a reasonable period after the change takes effect

Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

15. Filing Complaints with Data Protection Authorities

If you believe that we have not adequately addressed your privacy concerns or violated applicable privacy laws, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the following agencies handle privacy and consumer protection complaints:

15.1 Federal Trade Commission (FTC)

The FTC enforces consumer protection laws, including those related to deceptive or unfair data practices under the FTC Act. You can file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580

15.2 California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may contact the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

15.3 California Attorney General

California residents may also file privacy-related complaints with the California Attorney General's Office:

• Website: oag.ca.gov
• Phone: 1-800-952-5225

15.4 State-Level Consumer Protection Agencies

Residents of other US states may contact their respective state Attorney General's offices or consumer protection agencies to file privacy complaints. We encourage you to consult the regulatory authority applicable to your state of residence.

16. Contact Us for Privacy Inquiries

We are committed to resolving any privacy concerns you may have promptly and transparently. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us through any of the following channels:

When contacting us regarding a privacy matter, please provide sufficient information to identify your request and to allow us to respond appropriately. We will acknowledge your request promptly and endeavor to respond within the timeframes required by applicable law.