Terms of Service

Effective Date: March 29, 2026  |  Last Updated: March 29, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizzana ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzana.click (the "Website"), as well as any food-related services, online ordering capabilities, and other features offered through our platform.

By visiting our Website, creating an account, placing an order, or otherwise interacting with our services, you affirm that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you are using our services under the direct supervision of a parent or legal guardian who agrees to be bound by these Terms;
• You have the legal capacity to enter into a binding contract;
• You are not barred from receiving services under the laws of the United States or any other applicable jurisdiction;
• You have read, understood, and agree to be bound by these Terms in their entirety, including our Privacy Policy, which is incorporated herein by reference.

Your continued use of the Website following any updates or modifications to these Terms shall constitute your acceptance of such changes.

2. Description of Services

Pizzana is a food service business operating in the United States. We offer the following services through our Website and associated channels:

• Online Food Ordering: Customers may browse our menu and place orders for food and beverages, including but not limited to pizzas, appetizers, salads, desserts, and drinks.
• Delivery Services: Where available within our designated service area, we offer home and business delivery of food orders.
• Pickup/Carryout: Customers may place orders online and pick them up in person at our designated location(s).
• Catering and Special Orders: We may offer catering services for events and gatherings. Special orders are subject to additional terms and advance notice requirements.
• Promotional Offers and Loyalty Programs: From time to time, we may offer discounts, coupons, promotions, or loyalty rewards programs subject to their own terms and conditions.
• Customer Support: We provide customer assistance via email and other communication channels to address questions, complaints, and order issues.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, and without liability to you. The availability of menu items, pricing, and delivery zones may change at our discretion.

Our services are intended solely for personal, non-commercial use by individual consumers unless you have entered into a separate commercial or catering agreement with us.

3. User Accounts and Registration

To take full advantage of certain features of our Website, such as saving your order history or managing your preferences, you may be required to register for an account. When registering:

• You agree to provide accurate, current, and complete information during the registration process;
• You agree to maintain and promptly update your account information to keep it accurate, current, and complete;
• You are responsible for safeguarding your password and for all activities that occur under your account;
• You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other security breach;
• We are not liable for any loss or damage arising from your failure to comply with the above security obligations.

We reserve the right to refuse registration, cancel accounts, or remove or edit content at our sole discretion, particularly if we believe that you have violated these Terms or if your account has been inactive for an extended period.

4. User Obligations and Prohibited Activities

By using our Website and services, you agree to use them only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations. You further agree that you will not:

4.1 General Prohibited Conduct

• Use our Website for any fraudulent, deceptive, or unlawful purpose;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• Provide false, misleading, or inaccurate personal or payment information when placing orders;
• Place orders with no intention of completing payment or accepting delivery;
• Harass, intimidate, threaten, or otherwise mistreat our staff, delivery personnel, or other users;
• Submit false, defamatory, or misleading reviews or feedback about our products or services.

4.2 Technical Prohibited Activities

• Attempt to gain unauthorized access to any portion of our Website, servers, or networks;
• Use any automated tools, bots, scrapers, or similar technology to access, extract, or collect data from our Website without our express written consent;
• Introduce any viruses, malware, trojan horses, or other harmful code into our systems;
• Engage in any activity that could disable, overburden, damage, or impair the proper working of our Website;
• Circumvent or bypass any security measures or technical restrictions we have implemented;
• Attempt to reverse engineer, decompile, or disassemble any software or technology used in connection with our Website.

4.3 Content Restrictions

• Post, upload, or transmit any content that is unlawful, obscene, defamatory, harassing, or otherwise objectionable;
• Use our Website to send unsolicited commercial messages or spam;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Website without our express written permission.

Any violation of these provisions may result in immediate termination of your account and access to our services, and may expose you to civil or criminal liability under applicable law.

5. Ordering, Payment, and Pricing

5.1 Placing Orders

When you place an order through our Website, you are submitting an offer to purchase the selected food items at the stated price. We reserve the right to accept or decline your order for any reason, including but not limited to unavailability of menu items, errors in pricing, or suspected fraudulent activity. Your order is confirmed when you receive a confirmation email or notification from us.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes. Prices may vary depending on your location, applicable promotions, and other factors. We strive to ensure that all pricing information is accurate; however, if a pricing error occurs, we reserve the right to cancel or correct any order affected by such an error, with prior notice to you.

5.3 Payment Terms

Payment for all orders is due at the time of purchase. We accept major credit and debit cards, and may accept other payment methods as indicated on the Website at the time of checkout. By submitting payment information, you:

• Represent and warrant that you are authorized to use the payment method provided;
• Authorize us to charge the full order amount, including taxes and applicable delivery fees, to your selected payment method;
• Agree that we may use third-party payment processors and that your payment data is subject to their terms and privacy policies.

5.4 Delivery Fees and Minimum Orders

Delivery orders may be subject to a delivery fee and/or minimum order requirement, which will be clearly displayed at checkout. These fees and requirements may vary based on your delivery address and the time of your order.

5.5 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. However, if you believe your order was incorrect, missing items, or of substandard quality, please contact us at [email protected] within 24 hours of receiving your order, and we will work with you to resolve the issue, which may include a partial or full refund, account credit, or replacement order at our discretion. Cancellations may be accepted if requested before the order has been prepared; once preparation has begun, cancellations may not be accepted.

6. Delivery Terms

We endeavor to deliver orders within the estimated time provided at checkout, but delivery times are estimates only and are not guaranteed. Delivery availability, times, and areas are subject to change without notice. We are not responsible for delays caused by traffic, weather conditions, or other circumstances beyond our reasonable control. You agree to be available to receive your delivery at the address provided. If you are unavailable and the order cannot be delivered, you may not be entitled to a refund.

7. Food Allergen and Dietary Information

We make reasonable efforts to provide accurate information about ingredients and potential allergens in our menu items. However, our food is prepared in kitchens that handle common allergens including but not limited to wheat, dairy, eggs, nuts, and soy. We cannot guarantee that any menu item is completely free from cross-contamination. If you have a severe food allergy or dietary restriction, please contact us directly before placing your order. We strongly encourage customers with food allergies to consult with our staff and to make informed decisions. We do not accept liability for allergic reactions or adverse health effects resulting from consumption of our products.

8. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, photographs, videos, audio files, menu designs, icons, software, and the compilation thereof (collectively, "Content"), is the exclusive property of Pizzana or its content suppliers and is protected under the copyright, trademark, and intellectual property laws of the United States and applicable international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content for your personal, non-commercial use only. This license does not include:

• The right to modify, reproduce, distribute, or publicly display our Content;
• Any resale or commercial use of our Website or its Content;
• The collection or use of any product listings, descriptions, or pricing for the benefit of a third party;
• Any derivative use of our Website or its Content;
• Any downloading or copying of account information for the benefit of another merchant or service provider.

All trademarks, service marks, trade names, logos, and trade dress appearing on the Website are the property of Pizzana or their respective owners. Unauthorized use of any such intellectual property is strictly prohibited.

If you believe that any content on our Website infringes your intellectual property rights, please notify us at [email protected] with a detailed description of the alleged infringement.

9. User-Submitted Content

If you submit reviews, comments, suggestions, photographs, or other content to our Website or any of our social media channels ("User Content"), you grant Pizzana a perpetual, irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any medium. You represent and warrant that you own or have the necessary rights to submit the User Content and that it does not infringe any third-party rights or violate any applicable law.

We reserve the right to remove any User Content that we deem inappropriate, offensive, inaccurate, or in violation of these Terms, without notice or liability.

10. Privacy Policy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms and can be accessed on our Website. By using our services, you consent to the collection and use of your personal information as described in our Privacy Policy. We comply with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) to the extent applicable, and the Federal Trade Commission Act (FTC Act) with respect to consumer protection and data security practices.

11. Disclaimers and "As-Is" Basis

We expressly disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
• Warranties that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components;
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content, information, or materials on the Website;
• Warranties that defects will be corrected or that the Website or the server that makes it available are free from viruses or other harmful components;
• Any warranties arising out of course of dealing, usage of trade, or course of performance.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the greatest extent permitted by applicable law.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL PIZZANA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SERVICE PROVIDERS, OR SUPPLIERS BE LIABLE FOR ANY:

Our total liability to you for any claims arising under these Terms, whether in contract, tort, strict liability, or otherwise, shall not exceed the greater of: (i) the total amount you paid to us in the 30 days immediately preceding the event giving rise to the claim, or (ii) One Hundred U.S. Dollars ($100.00).

The limitations of liability set forth herein apply even if we have been advised of the possibility of such damages and regardless of the legal theory upon which the claim is based. Some states do not allow limitation of liability for certain types of damages, so these limitations may not apply to you to the extent prohibited by law.

13. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Pizzana and its officers, directors, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of the Website or services in a manner not authorized by these Terms;
• Your violation of any applicable law or regulation;
• Your infringement of any third-party intellectual property, privacy, or other rights;
• Any User Content you submit or transmit through our Website;
• Your negligence, willful misconduct, or fraudulent behavior;
• Any dispute you initiate against another user or third party in connection with our services.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate fully with us in asserting any available defenses.

14. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizzana. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or the information, products, or services found therein. Your use of third-party websites is entirely at your own risk and subject to their respective terms and conditions.

15. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Pizzana operates its primary business, without regard to conflict of law principles. To the extent any federal law applies, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) governing unfair or deceptive trade practices, such law shall apply.

Any legal action or proceeding arising out of or relating to these Terms or your use of our Website that is not subject to arbitration as provided below shall be instituted exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to the personal jurisdiction and venue of such courts.

Nothing in this Section shall limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction in connection with a breach of these Terms relating to intellectual property or unauthorized use of our services.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before initiating any formal legal or arbitration proceeding, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve any dispute within 30 days of receiving your written notice. If we are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution as set forth below.

16.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT, ALL DISPUTES, CLAIMS, OR CONTROVERSIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF OUR SERVICES SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, NOT IN COURT. You and Pizzana each waive the right to a jury trial and the right to participate in a class action lawsuit or class-wide arbitration.

Arbitration shall be conducted under the rules of the American Arbitration Association (AAA) or JAMS, as mutually agreed, or as selected by us in the absence of agreement. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AND PIZZANA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, and may not preside over any form of class or representative proceeding.

16.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending the completion of arbitration. Claims for intellectual property infringement may be brought in court without first resorting to arbitration.

17. Term and Termination

17.1 Duration

These Terms remain in effect for as long as you continue to access or use our Website or services. Your right to access and use our services is conditioned upon your continued compliance with these Terms.

17.2 Termination by You

You may cease using our services at any time. If you have an account, you may request deletion of your account by contacting us at [email protected].

17.3 Termination by Us

We reserve the right to suspend or terminate your access to our Website and services, with or without notice, for any reason or no reason, including but not limited to:

• Violation of these Terms;
• Fraudulent, abusive, or unlawful use of our services;
• Repeated chargebacks or payment disputes;
• Threatening or abusive behavior toward our staff;
• Any conduct that we determine, in our sole discretion, is harmful to us, our users, or third parties.

17.4 Effect of Termination

Upon termination, all rights granted to you under these Terms immediately cease. Provisions of these Terms which by their nature should survive termination, including intellectual property rights, limitation of liability, indemnification, and dispute resolution, shall survive termination.

18. Changes to These Terms

We reserve the right to revise and update these Terms of Service at any time and for any reason, in our sole discretion. When we make material changes, we will update the "Last Updated" date at the top of this page and may provide additional notice, such as via email or a prominent notice on our Website.

Your continued use of the Website or services following the posting of revised Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically for any updates. If you disagree with the modified Terms, you must immediately discontinue use of our Website and services.

We encourage you to review these Terms regularly. The most current version will always be accessible at pizzana.click.

19. Compliance with Laws

You agree to comply with all applicable laws and regulations in connection with your use of our services, including but not limited to:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45, governing unfair or deceptive acts or practices in commerce;
• The Electronic Communications Privacy Act;
• The Computer Fraud and Abuse Act;
• The CAN-SPAM Act with respect to any electronic communications;
• All applicable state consumer protection statutes;
• All applicable local health, food safety, and regulatory requirements.

20. Electronic Communications

By using our Website and services, you consent to receiving electronic communications from us, including but not limited to order confirmations, promotional emails, and service notifications. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time by following the unsubscribe instructions in such communications or by contacting us at [email protected].

21. Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, labor disputes, government actions, utility failures, cyberattacks, or disruptions in third-party services. In such events, our obligations will be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as quickly as practicable.

22. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements expressly incorporated herein by reference, constitute the entire agreement between you and Pizzana with respect to your use of our Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.

23. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, it shall be deemed severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect.

The parties agree that the invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent of the parties in terms of the commercial and economic objectives sought to be achieved.

24. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any default shall not constitute a waiver of any subsequent default. No waiver by us of any term or condition set forth in these Terms shall be effective unless in writing and signed by an authorized representative of Pizzana.

25. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction. Any purported assignment in violation of this provision shall be null and void. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

26. Headings

The section headings in these Terms are for convenience and reference only and shall not affect the interpretation or construction of these Terms in any way. They do not have any legal or contractual significance.

27. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us using the information provided below. We are committed to addressing your concerns promptly and professionally.